Return Policy

Thank you for your purchase. We hope you are with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
28 Sobrun
Overport
Durban
KwaZulu Natal
4091

Return shipping charges will be paid by the client.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
For a defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
063 148 9359
info@elegancebyphiwe.com

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